Réponse de notre service à la clientèle

We're sorry to hear your rubber bands arrived broken and unusable, Stephanie. Natural rubber can become brittle when exposed to heat or direct sunlight during transit or storage, which may explain the condition you received — this isn't the quality we aim for. Please reach out to our Customer Service team with your order number and the photos you've shared, and we'll be happy to arrange a refund or a credit toward your next order. Thank you for flagging this so we can also review our packaging and shipping handling to help prevent it from happening again.