So we've had the product for 3 weeks. So far it's pretty great. I have 2 cats and they pee a lot. So far no issues to complain about. I've noticed if there's not enough litter in there the litter will stick to the silicone bottom, but as it rotates if you quickly scoop it off it won't trigger the sensor and finish it's cycle. The wifi feature seems cool, but it's works well without it. It being a 2.4 GHz connection means I have to fix my motum to broadcast it which I haven't bothered to do yet. Overall it works with any litter, and does a better job at keeping the bin clean then my husband did so I'm happy with it.

This is definitely a game changer. It is a little temperamental from time to time where the Clearing cycle may not come on, despite regular cleaning. It is filled as per the recommendations with the approved litter. We found it helpful to unplug and replug the device and everything starts up again. I would like to know where we can order additional bags for the drawer. The plug is quite massive and it may not be possible to plug in an additional automatic litter box.

So far I haven't been able to use it's functions. It came with a broken piece and I haven't heard anything from support, only that it's now in another departments hands. I just asked for a part replacement as one of the tension piece's for the auto cleaning was broke when I got it. I like the functions and the conceptual ideas it has, however I learned that because mine is "English" and not "Chinese" I loose out on all of the advertised features, aside from auto cleaning (assuming I get the part and it works), the digital scale only works once when plugged in then must be unplugged and reset (weight/scale is way off and doesn't record proper weight or data), there's a fan, but it's only on sparsely ( should be 24/7). I had high hopes, but I can't in good conscience give this a good rating if my needs aren't being met and it's not functioning properly. I paid roughly have a rent cheque after all fees and shipping were said and done,I also live in the capital city if that gives you an idea, in Canadian dollars. I could have spent that elsewhere on something worth it, so unless I can get a Full-Refund or at least have what was advertised then this rating is going to have to stay up.

Reply by our customer service

Hi there, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the product. I'm sorry that we didn't meet your expectations at this time. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email at support@shopperplus.com Thank you!

The litter is going out the box

Reply by our customer service

Hi there, Thanks for sharing your feedback. I'm sorry that we didn't meet your expectations. If you have any other questions, you may reach out to us by submitting an online inquiry support@shopperplus.com , initiating a chat or by phone at 1-866-979-7463. We'll make sure to take note of this. Thank you.

Love it, runn8ng since 4 weeks. Easy to clean, good wifi app. My cat one year old adipt it rifht away. Thank you