We now have two fountains going in our house.. Cat loves it and is so much healthier with fresh running drinking water on both floors of our home... Yeah Catit!!!!

Only lasted for a few months! We purchased this product in July 2024 and it died in January 2025. The pump started making a terrible noise so we unplugged it and contacted Catit support. They suggested that something is stuck in the impeller and told us to take off the cover and clean it out. We took off the cover but did not find anything in the impeller (see the picture). We plugged it back in, it still made the noise, then quit completely the next day. Since then Catit support has been ignoring our emails as well as a new support ticket we tried to open. I won't be purchasing a Catit product again.

Reply by our customer service

Hi there, So sorry to hear that the supplier was not helpful. We, however, will look into this matter and reach out to you by email with our solution. Have a great day!

super fontaine à eau, seul default :) mes anciens filtres ne fonctionne pas

Reply by our customer service

Bonjour, Merci d'avoir pris le temps de nous faire part de vos commentaires. Si vous avez des questions, n'hésitez pas à nous contacter par e-mail (support@shopperplus.com), chat ou appelez-nous : 1-866-979-7463

Good design , my cats like drinking water with it.

Bon rapport qualité prix.