Reply by our customer service

Hi, we sincerely apologize for your experience with our Inflatable Seat Cushion. This is not the quality we stand behind — our cushion is designed with durable, puncture-resistant material intended to hold air reliably. It appears you may have received a defective unit, which is not acceptable. We back our product with a One Year Warranty and would like to make this right for you. Please contact our customer support team so we can arrange a replacement or refund as appropriate. We truly value your satisfaction and appreciate you bringing this to our attention.