Doesn’t fit side by side on Ubiquiti 24 port patch panel

Reply by our customer service

We're sorry for the late reply. Thank you for taking the time to share your experience with this Cat keystone jack, and we're truly sorry it didn't fit side by side on your patch panel as you needed — that's frustrating when you're trying to complete a clean install. We've shared your feedback with our product team so we can do better. If you'd like more help, our Customer Support team is here for you: Live Chat or 1-866-979-7463, Monday to Friday, 9 AM–5 PM ET. — PrimeCables.ca Customer Care. This reply was drafted with AI assistance and reviewed by our team.

Doesn’t fit side by side on Ubiquiti patch panel

Reply by our customer service

We're sorry for the late reply. Thank you for taking the time to share your feedback on this keystone jack. We're truly sorry it didn't fit side by side on your patch panel as expected — that's frustrating when you're aiming for a clean install, and we've shared your experience with our product team so we can do better. If you'd like more help, our Customer Support team is here for you: Live Chat or 1-866-979-7463, Monday to Friday, 9 AM–5 PM ET. — PrimeCables.ca Customer Care. This reply was drafted with AI assistance and reviewed by our team.

Mostly OK. Out of four that I've tried installing, one of them had bad pins 1-2. Of the three that installed OK, my Klein 110 punchdown tool couldn't bite onto the sides of the jack enough to trim the wires with its built-in blade during punchdown, so I had to cut them off manually. Not a big deal, but not ideal either. Once installed, the jacks are working as expected.

Ordered 5 of these 1/5 arrived with no connectivity on 2 out of 8 pins. Had to redo the install several times until I realized this and pulled out the multimeter to confirm that the jack was the problem all along.

Reply by our customer service

Hi, thank you for leaving a review on our keystone. We apologies that you had some issues with them and we value your feedback. If you have any other questions, you may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463

Je ne sais pas à quoi sa sert vraiment pour moi ce n'est pas utile

I found these VERY HARD to punch my solid core CAT6 23AWG cable into. I tossed almost 25% of them out due to damage caused when trying to punch into them.