I can't review this product yet because I have not received it. I ordered it on October 8 and it still has not arrived by October 20. Very disappointed.

Elle ne fonctionne pas avec mon imprimante Brother qui est une HL1230. Je dois la retourner. Est-ce que vous auriez un autre modèle qui ferait? Mon technicien m'a dit qu'un tabour HL1210W ou HL 1435 pourrait être compatible avec imprimante HL1230.

Reply by our customer service

Après vérification, il semble que le tambour commandé ne soit pas compatible avec votre imprimante Brother HL1230. Malheureusement, comme l’article a été ouvert et qu’il s’agit d’une erreur de modèle, nous ne pourrons pas accepter le retour, conformément à notre politique de retours pour les produits consommables. Cela dit, nous comprenons bien la situation et restons disponibles pour vous aider à trouver le modèle compatible.

Does not work in our printer causing printer jams. We tried 2 different drum kits. Customer service at shoppers was quick but were unable to fix our problem so drums were returned.

Reply by our customer service

Hi there, Thanks for sharing your feedback. We are sorry that the drum is not working properly. Good to hear that this case was carefully handled by one of our representatives. We hope you'll come and see us again soon! Have a nice day and stay safe!

I get really poor print quality with this drum unit. I even replaced the toner cartridge with a brand new one, and it still has faded/streaking ink on the paper. The attached image shows a portion of the printer test page that is supposed to have a solid dark grey around the printer icon.

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "Brother DR630 Compatible Drum - Moustache® DR630." We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about our products, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca as soon as possible for us to assist you further. Thank you!

Don't bother trying to save a few bucks, just get an actual brand name drum. I just installed this and it doesn't fit the printer properly, one side slides in farther than the other and one half of the page prints distorted. Im not ordering a legitimate brother drum, so no $$ saved here!

Reply by our customer service

Hi. Your feedback is important to us. Thank you for taking the time to let us know your comment. We're sorry that we didn't meet your expectations for this product at this time. If there's anything that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you.

We received with damaged box and defective products.