Stop working after 1 year

Reply by our customer service

Hi there, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the product. I'm sorry that we didn't meet your expectations at this time. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email at support@shopperplus.com Thank you!

Pour en avoir acheté dans le passé, c'est un bon produit. Tres solide, long tres pratique. Juste que celui acheté, un fois branché ne fonctionnait pas.

Reply by our customer service

Bonjour, Merci d'avoir porté ce problème à notre attention. Nous sommes désolés de ne pas avoir répondu à vos attentes. Nous apprécierions une autre chance de gagner votre entreprise. Si vous avez d'autres préoccupations, n'hésitez pas à nous le faire savoir ! Bonne journée!

Made the magic smoke after only a few uses... Fire hazard!

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the ""PrimeCables® Lightning Cable, Apple MFi Certified Lightning to USB Charging Sync Cable-6FT (2M)"". We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about the said item, you may call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!

Did not receive, was refunded.

Contacted customer support for broken defective cable end and was denied lifetime warranty support. So be careful when purchasing as "lifetime warranty" will be disputed. Was told claim for defective cable end failure is not covered by warranty. So leaves me wondering, what does the warranty cover? I used to purchased many lifetime cables from Primecables and never had a warranty claim denied. Will no longer pay for a lifetime support advertised items if the product will not be supported.

I got product. This is my 2nd time I bought cable first one was good still working second one i got faulty product i have requested refund or replacement but i have not got any reply from customer service

Reply by our customer service

Thank you for your feedback. I am sorry to hear you are not satisfied with our products. Please feel free to contact our customer service team by phone 1-866-979-7463, via live chat or email support@123ink.ca. Thank you!