Useless, doesn't transmit power to laptop. I tried to return it but I got no response

Reply by our customer service

Hi there, We are so sorry to hear that you are not enjoying the products. You could contact us by email at Support@shopperplus.com or call us at +1 866 979 7463 to share your experience with our representative.

Immediately a week after the warranty expired the HDMI port was no longer working properly. The display will flicker constantly with a lot of artifacts and it is basically unusable. At first I thought it might've been caused by something else but changing to a different adapter fixes the problem.

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the ""Type-C to HDMI(4K/30Hz) + USB 3.0 + RJ45 + Type-C Data and PD Charging Adapter - PrimeCables®"". We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about the said item, you may call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!

Product arrived with the Ethernet port not functioning. Cable plugs in and lights up, but laptop cannot see Ethernet. Contacted support, and they wouldn't assist. Also, product does not include charging adapter as the title suggests. Product page needs to be clearer about what is included in the box.

The USB-C port (female) port did not work on the original item I received. To their credit customer service was great, I sent it back and had a replacement one really quick. Sadly though the replacement one had the exact same defective port.

Reply by our customer service

Hello, Thank you for your feedback, we are sorry to hear this Adaptor was found defective, however glad our agents were able to assist you swiftly. if you have any other questions or concerns please feel free to email us at support@shopperplus.com

bought this adapter last week, got it today. I was eager to use it, but found out that the HDMI output doesn't work. tried 3 different monitors( ASUS, Samsung, Lenovo) and 3 different HDMI cables, the adapter worked on NONE. very disappointed to this brand. I also ordered cable ( USB-C to DisportPort), that cable doesn't work either. I have Macbook Pro. my existing cables and adapters are working fine. just thought to buy these cables for my kid as the price is good, but none of their cables and adapters worked.

Reply by our customer service

Dear customer ,thanks for your kind reviews .I am glad that we have resolved the issue for you .Any concern ,please feel free to let us know .Best regards

I bought two of these dongles and initially loved them. They look great, well priced, and they are more useful (power, USB-A, HDMI, and ethernet!) than any of Apple's official accessories. Tested them with the power passthrough (USB-C) and HDMI, both worked as well as expected. But... then I noticed that my 2.4GHz wifi does not work (or performs very poorly) while these dongles are connected, even if there are no other plugs connected to the dongle. Both dongles cause the same issue. I was able to mitigate some of the wifi degradation by wrapping the dongle in aluminum foil, creating an RF shield; this only caused 25% reduction in wifi bandwidth. I was also able to switch to a different wifi network using the 5GHz band to overcome the issue. Doing some research, it looks like insufficient RF shielding is a problem in a lot of USB 3.0 devices and many MacBook users have had similar issues with dongles. I was surprised to find no similar reports in the comments for this product. Is it just that both of the items sent to me were incorrectly manufactured? Can PrimeCables do anything to make this right?

Reply by our customer service

Dear customer ,thanks for reviews.I will verify this with our team for you .You can call us at 18669797463 or send an online live chat (from Monday to Friday)or sending online inquiry to us .We are more than happy to help you here .Best regards