I experienced a catastrophic failure where the cartridge leaked black ink everywhere inside the printer. It wasn't just a small spot—it flooded the entire internal carriage and printhead assembly with ink. The leak was so severe that it saturated the mechanical components and permanently damaged the assembly. The heavy flooding reached the internal connections and ruined the hardware. This single defective cartridge turned a fully functional printer into a total loss. Do not recommend. It is not worth the risk of destroying your machine.

Reply by our customer service

We’re very sorry to hear about your experience and appreciate you taking the time to share it. This sounds like an extremely serious issue, and we understand how frustrating it must be to have your printer damaged. We have reached out to you directly to address this situation and discuss a resolution. Please check your inbox so we can assist you further.

Avoid buying, cartridges aren't compatible with the printer and the vendor refused to refund nor send a replacement

this set doesn't work, even I tried the whole method you upload in the website. for example the cold start method. but it still doesn't work. it is waste our money.

Reply by our customer service

Dear customer, We apologize for the inconvenience you've experienced with the ink cartridges. We noticed that you had a conversation with one of our representatives regarding this matter. If you have any additional questions or require further assistance, please do not hesitate to get in touch with us. We are here to help and ensure that your issue is resolved to your satisfaction.

One bad color

Reply by our customer service

Hi there, Thanks for sharing your feedback. I'm sorry that we didn't meet your expectations. If you have any other questions, you may reach out to us by submitting an online inquiry support@shopperplus.com , initiating a chat or by phone at 1-866-979-7463. We'll make sure to take note of this. Thank you.

It didn’t work out for us! I’m sure it was somewhat right due to your printer recommended products .. but my printer said multiple cartridges were damaged. I will be intouch with you and I will be asking for a refund!! I used whatever you told me to use. It was a complete failure for us.

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "HP 952XL Remanufactured Ink Cartridge Combo High Yield BK/C/M/Y - Moustache®." Please know that we have sent you an email with regards to this matter for further assistance. You may also call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca. Thank you!

the black dit not work well

Reply by our customer service

Hi. Your feedback is important to us. We appreciate you taking the time to let us know your comment. Please monitor your email for further assistance with regards to this. Thank you.