It was good for a while, then the part holding the "ball" just snapped one day. I didn't over tighten it, I just tighten it until it hold the phone in position. The phone holder itself holds the phone well. Too bad it breaks too easily.

Reply by our customer service

Hi there, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

broke after several months. would not buy again. but for the price u get what u pay for

Reply by our customer service

Hi. Your feedback is important to us. We appreciate you taking the time to let us know your comment. We're so sorry that we didn't meet your expectations for this product at this time. You can reach our customer service by calling the toll free number 1-866-979-7463 (from Monday to Friday 24 hours ) and sending questions on our inquiry system or going live chat with us . Thank you.

Two of the arms lost their stiffness after a week of mild use. Still prefer my gorilla pod small stand but it was only $4!

Reply by our customer service

Hi there, It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us. Please note that each item has a warranty period. You may check this link for additional information: https://www.shopperplus.ca/en/policies/guarantee. We hope you'll come and see us again soon!

Okay tripod, works most of the times, but very flimsy and unstable, which probably comes with the price.

Reply by our customer service

Hi Julian, It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us. I'm glad you like this deal. We hope you'll come and see us again soon!

the holder fell apart after I tried to put my cell phone on, Tripod is OK. will look for a holder with cold-shoe on anyways

Reply by our customer service

Hi Yong, Thank your for your feedback. This item has a 1 year warranty period. We can process a replacement or a refund. For any return, you can start the return after log in your account or call us at 1-866-979-7463, or by contacting our customer service by live chat or our online inquiry system(support@123ink.ca). We hope you'll come and see us again soon!

I ordered this product and was very excited to use but unfortunately it works with Iphone 5 and 6 only as mentioned on the package and this was not revealed or may be I did not see the notice when I ordered it. So it is useless to me.

Reply by our customer service

We are sorry to hear that you had a bad experience with this item. If you encounter a problem with any of our items, do not hesitate to contact us by email: support@123ink.ca or by phone: 1-866-979-7463 for either a replacement or refund. Thank you and good day!