Did not receive delivery and no response from Prime Cables. Horrible Customer Service!

Reply by our customer service

Hi Tammy, we sincerely apologize for the experience you had. Not receiving your order and being unable to reach our support team is absolutely unacceptable, and we completely understand your frustration. Please reach out to us directly so our team can promptly look into your order status and provide a resolution. We truly value your feedback and hope to regain your trust.

This hasn’t even shipped yet and it’s been over a week. So re issue you’re product review after it ships and is received.

Reply by our customer service

Hi. We appreciate you taking the time to let us know your comment. On the other hand glad to know the concern has already been looked into. Thank you.

je croyait qu'il était surélevé

The product arrived with a terrible stench, a musty damp smell, it is absolutely disgusting especially during this period COVID. It must be stored in a damp environment for a long period of time. I had ordered numerous times in the past without issues except for the shipping box being deformed/used, cardboards taped together which was annoying /unprofessional. This is the worst experience ever, buyer beware!

Garbage company that does not stand behind their product, don't order from them.

Reply by our customer service

Hi there, Your feedback is important to us. Thank you for taking the time to let us know your comment. I'm sorry that we didn't meet your expectations for this product at this time. Please let us know how we can assist you further. Stay safe

The sponge matter isn't made well. The foam lacks the balance or push back you'd expect from a mat. I have a better quality mat in my kitchen from costco at a cheaper price.

Reply by our customer service

Hi Kam, It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us. Please check your inbox for further assistance.