Worked for a bit, now it got dropped from my hub. How can I reset this outlet, or get it back into pairing mode?

Reply by our customer service

Hi David, Thank you for posting a review and we’re sorry to hear that you have had issues with the ZigBee smart outlet you purchased. We have sent you an email concerning this issue. Hope to hear back from you soon.

Needs a neutral, doesn’t say and shouldn’t.

Reply by our customer service

Hi Jonathan, Thanks for sharing your feedback. If you need any assistance in regard to this outlet you recently purchased, please do not hesitate to contact us. You may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

The recommended application does not work at all. You have to download the homemate application from orvibo instead. These devices are exactly the same as orvibo. It is not easy to pair the devices with the bridge; they must ve very close. Once paired they seem to work even of they're far from the bridge. These devices use zigbee as a trabsmission protocol which creates a mesh network to communicate between them so be sure you install enough zigbee devices to create a reliable mesh because if not you may have lagging

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

Bonjour. Je ne l’ai pas acheté car j’ai des questions. Dt il nous est impossible de poser des questions sur la page de l’appareil. Est-ce que l’appareil communique en wifi ou en Bluetooth? Est-ce qu’il fonctionne avec l’application TuyaSmart? Est-ce qu’il est possible de connecter des appareils de d’autres marques sur le Hub Zigbee ou seulement des appareils Livingsmart? Merci

Plus ou moins satisfait. Fonctionne mais portée très limitée, bloqué à l'heure avancée (donc heure sur appli ne concorde pas avec heure réelle d'activation) et mes lumières s'éteignent parfois sans raison (bien avant l'heure programmée d'extinction). Est-ce qu'il y a possibilité de mettre le logiciel (firmware) à jour sur ce produit?

Pas encore réussi à configurer