Many of the problems I have with this cabinet are mentioned in the reviews and they aren't exaggerating. The instructions are not just bad -- they're inexcusable. I've never seen such awful instructions. Listing the screws that are included, the manual says: "M6X12 screws --- 21U& More than21U, 12pcs less than21U, 8pcs" Were they blind drunk when they wrote this? I had to watch two YouTube videos to see how it really fit together. The downloadable PDF has images that are set at 20% opacity and not legible. What you get in the box is printed on one letter sized sheet and should come with a magnifying glass. I haven't purchased a networking/server cabinet like this before and bet there are others in the same situation for a product at this price. The information provided in the listing assumes you're familiar with everything and know what 1U is as a measurement. I had to google the screw sizes listed, which were different in the instructions than in the YouTube video on the PrimeCables account. The screws come in packages that are not labeled. The included fans have a ground wire and there's no mention of what to do with that. Luckily I had a friend who could confirm that you are to pick a screw that attach the fans and connect that so it's touching the metal cabinet. Don't assume people know this -- hire someone to rewrite the manual.

Assembly instructions are absolutely horrible. The illustrations lack details and it's often impossible to know what orientation a panel is supposed to go. (While almost everything is symmetrical, some side panels had nuts attached to one side: they go to the front). And... I still have no idea if I assemble the backpanel upside down or not: 50/50. The entire vertical mounting brackets on either side is held by only 2 screws for each bracket. There is zero redundancy in this assembly. If a single screw strip or come loose after a few years, the entire structural integrity is compromised. It does not come with the mounting screws to mount this unit to a wall. (You have to provide your own lagging screws + washers) Also the punch out for cable run near the back of the top and bottom panels are REALLY hard to remove. You will swear with a pair of cutting pliers and will end up with sharp protrusions by the edges. But it's cheap in term of price. So there's that: once the frustrating assembly is done, you have a ventilated enclosed case.

Not impressed with the packaging, fit and finish or the assembly instructions. The box is taped together, tape was falling off the cardboard, the delivery driver must of had fun trying to keep everything together. When I started pulling the pieces out of the box to lay out for assembly a spring shot across the room, I found out later that the spring was part of the door hinge on one side, found the spring and then found the retention clip loose in the box. Lots of areas where the black paint was not sprayed on well. Would not buy it again, racks from Startech are far better.

Reply by our customer service

Thank you for taking the time to share your experience. We're sorry to hear that it wasn't up to your expectations, please check your email/inbox for additional assistance so we can address this issue accordingly. We're grateful for your feedback, we will take the necessary steps and will use it to improve our business.

Assembly instructions are horrible. Rails don’t align.

Reply by our customer service

Hi. Your feedback is important to us. We're so sorry that we didn't meet your expectations for this product at this time. Please let us know how we can assist you further. You call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you.

Item I received seems to be new, was in package which was a bit damaged … However, the item inside had many marks of damage, some parts was bent… Luckily the glass was ok… Cabinet by itself is nice but delivery issue must be addressed…

Reply by our customer service

Hi there, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the product. I'm sorry that we didn't meet your expectations at this time. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email at support@shopperplus.com Thank you!