Using this in my spare washroom which is not used regularly. The nozzle pails to come out and only works after 3-4 tries. This time I was out for 3 weeks and nozzle is not coming out at all no matter what I do. Seems to be faulty design. Used for less than 10 times in 3 years but fails to deliver when needed. Not something I expected from this seller

Reply by our customer service

Thank you for your message. Please note that the warranty for this product has expired. However, feel free to send us an email with the details of the issue — we’ll be happy to review the situation and see what we can do to assist you. Looking forward to your message.

Water Nozzle does not move. Nozzle tries to move, but fails to move.. Fan heater OK. Seat warmer OK, LED light OK.

Doesn’t fit a standard toilet

Reply by our customer service

Hi David, Thank you for bringing this matter to our attention. We're very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly check your email for additional assistance.

It's not the best bidet , consume so much energy, when you sit on it , the bathroom light keeps flickering. And the dryer is not strong. Despite plumber installation, the sit keeps moving around. Waste of money ...

Be very careful. I mistakenly ordered elongated instead of round. Never unpackaged the item. The company refused to refund or exchange. Since then, I have done a lot of research on electric bidet toilet seats and almost all other suppliers will exchange or refund as long as the item has not been unpacked and installed. I have been ordering items from this site for several years. Never again. Buyer beware.

J’ai retourné le produit parce qu’il ne fesait pas sur ma toilette. J’ai été remboursé moins 30$ De frais de restockage. Plus jamais je ne vais acheter de cette cie.