Reply by our customer service

Thank you for your feedback, Annie! We're sorry to hear the pen felt somewhat dry. The Pilot FriXion Fineliner uses a thermo-sensitive erasable ink, which can occasionally feel drier than standard markers — especially if the cap wasn't fully secured between uses, allowing the tip to dry out slightly. We recommend ensuring the cap is firmly clicked on after each use to maintain optimal ink flow. If the issue persists, please don't hesitate to reach out to our customer service team — we'd love to make it right. Thank you for choosing 123ink.ca!