poor design and quality

HELP pleae! I received a long handle, 3 cloths, and a bucket. What I do not have is what the handle screws into—what the clothes hold onto when mopping. DSoulis, Halifax, NS

Mop is difficult to use on Vinyl flooring even when im going with the grain. Movement is not smooth and as a result I have to put extra effort when mopping the floor. Since its difficult to move, I am not covering as much area as I should with each mop cycle this also results in more effort. Other issue with this item is unless your filling the bucket all the way to the top with water, the mop wont be fully covered with water due to how the wash and dry mechanic works which defeats the purpose of a mop. I explained all these defect to Shopper+ and they wont allow a return of this product. Buyers beware!

Reply by our customer service

Hi. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. On the other hand glad to know the concern has already been looked into. Thank you.