Great product but missing leg rest which was important for my purchase decision. Customer service don't respond to email. Overall disapointed by the service but not by the product quality.

J'aime beaucoup cette chaise mais c'est ma 2e car la 1ier a brisée au niveau des support de pieds et apres pencait facilement vers lavant.... Donc je suis un peu refroidis. J'ai décisé de refaire confiance au produit en espérant que rien ne brise cette fois.

Reply by our customer service

Thank you for your continued trust in Moustache, Zet! We're truly sorry to hear that your first chair experienced a base support breakage and a forward-leaning issue. Our MOFC-MC-1094E is built with a durable nylon base and a TUV-certified gas lift for reliable performance. The Auto-Balance Segmented Backrest is designed to provide stable, long-lasting support. Should your replacement chair show any similar concerns, please reach out to our customer service team — your chair is covered under our one-year warranty and we're committed to making it right. We hope this one serves you well!

Chaise TRÈS confortable! Cependant à chaque mouvement, la base de métal de la chaise fait un bruit de vieille chaise qui grinche.

Reply by our customer service

Bonjour, merci pour votre évaluation. L’équipe produit examinera vos commentaires afin d'améliorer la qualité du produit. Si vous avez des questions, n'hésitez pas à nous contacter par e-mail à support@shopperplus.com, via le chat, ou en nous appelant au 1-866-979-7463.

It creaks a LOT but there is a FIX! The creaking does not come from the bolts as one would expect, it comes from the plastic parts at the very end of the legs of the chair. They are removable (but not that easy to get out, you have to pry them out with a small tool) and apply grease inside the legs and on the plastic part generously (I used silicon-based). That's all! Other than that, it's a fairly comfortable chair, but there is no adjustment for the lumbar support, which is not ideal.

Parts came scratched through the paint and rusted. Packaging was torn for almost all parts and taped over so I had to clean tape residue from the parts. Chair seems fine as a product, but quality in packaging and care leaves much to be desired.

Reply by our customer service

Your comments/feedbacks are invaluable to us and we will take them into consideration. Please check your email/inbox for additional assistance so we can address this issue accordingly. Thank you for taking the time to share your experience.

I thought I'd give my updated review on this chair - it's been about a year and a half (I purchased it back in Dec 2021) since I started using this chair. The support from Shopper+ has actually been fantastic so far. They certainly stand behind what they sell, and they're responsive to feedback and I'll give them kudos for that. I think what most people are concerned about is the mesh. Mine has held up quite well. It's still quite firm and has some stiff springyness to it even after 18 months. No complaints here so far. I sit on this chair for about 12 hours a day, and I'm around 210lb for reference, so there's quite a bit of weight on this chair. Chair surface gets an A+ from me. The only issue I have (and still have) are the wheels/feet of this chair. Originally, I had issues with the stock wheels. Didn't roll very well, and Shopper+'s recommendations to get the rollerblade wheels made a huge difference. It's been great until this week, when the rollerblade wheels fell off. The wheels are attached to the chair legs using some sort of tension system so they don't fall out. 2 out of the 5 wheels so far have lost the tension, and the wheels no longer stay in the chair legs. They'll tilt and fall out if I roll the chair now. Not sure if it's just a QC issue with my chair (maybe not if 2/5 are falling out), but thought I'd put this review out there to let potential buyers know of my experience. Since it's past my warranty period, I'll probably need to go purchase a new one. Overall, for what I paid, it wasn't bad (even if it only lasted 20 months) but hopefully Shopper+ can feed this info back to their suppliers to see if they can improve on this.