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Our processing time for orders may take up to 24-48 hours. Once processed, the estimated delivery time can take anywhere from 1-5 business days depending on the shipping destination.
Free shipping on orders over $49. A small number of orders cost much more to ship than the order amount (usually heavier or larger items going to rural or remote addresses). These orders are charged the actual shipping cost, shown at checkout before you pay. More >>
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Bundle & Save Value Pack-02
Reviewed by1559customers
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Showing 1-6 of 23 reviews
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Canada Post when they are going to strike, I will never receive what I needed.
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Received a returned package instead. Scratches on the pole and mounting plates
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I was very happy to receive my desk that I easily mounted by myself. At first try, I got an error message. Never worked. Contacted the primecables for help. They were quick to establish that the motor under the desk needs to be changed. One week after, I am still waiting for the new motor and can not use my desk. Disappointed.
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PAID FOR THE ITEM AND DID NOT RECEIVE IT UPS CONFIRMED IT WAS NOT DELIVERED AND DID NOT GET A REFUND OR REPLACEMENT FROM SHOPPER+
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Don't ruin your desk with this product, read before buying. Cannot recommend this item as this damages your desk. I never noticed it as the mount was on my desk, and it took a few years when I decide to take this down that I noticed the screw leaves a dent into your desk. My desk top can't be replaced as it's a discontinued desk top. I spoke with a representative (Michael Ma) to see if I can just get the right screw so I'm not damaging another part of the desk when re-mounting my new monitors. They refused as it's "30 day" warranty. However, at the time of my order from years ago, this was stated as a Life Time warranty. No compensation to my desk, nor even a replacement part as the minimum. Nobody puts on and takes off a monitor mount within 30 days to notice a dent in their desk; If it works, they leave it on.
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Please spare yourself the time and headache. I really wanted to like this product. The price was good compared to other sit stand desks that have extended range on the market but they seriously lack quality control. They kept sending me malfunctioning parts. The first time I tried to put my desk together, the leg that came with the desk did not have threads that could screw together. It was impossible for me to put the desk together so I contacted support and they quickly sent me a new leg. The second time I went through the pain of putting it all together only to test it out and realize the motor was glitchy and would not go up smoothly. I contacted support and they were pretty quick to send me new legs. The third time I put it together, one of the new legs they sent me WOULD NOT SCREW IN. THE SAME PROBLEM I HAD WITH THE FIRST ONE. At this point I was incredibly frustrated. I tried to put the desk together anyway with a wobbly leg so I could test out the new motor and again, the issue is still happening. Desk would not go up smoothly. Basically, there is no quality control. While support is very good at quickly sending you new parts, you'll be constantly frustrated without a working desk and wasting hours putting desks together. I bought this in March and it's now May, and I still do not have a properly functioning desk. Save yourself the headache and buy from a company with better quality control.
Showing 1-6 of 23 reviews
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