Reply by our customer service

Thank you for your honest feedback on our 12-Sheet Cross-Cut Shredder! We're glad the size and noise level work well for you. We're sorry to hear about the extra clicking sound — this isn't typical behavior and we understand your concern about durability. This model is built with a heavy-duty motor for reliable 12-sheet capacity and is backed by a one-year warranty. If the clicking continues or gets louder, please reach out to our support team so we can help troubleshoot or arrange a replacement. We appreciate you sharing this and want to make sure you're fully satisfied.