The toner was shipped in a plastic bag. The front label was missing. Cartridge was covered in cyan toner. I had to clean the toner

Reply by our customer service

Hi there, So sorry to hear about the state this cartridge arrived in. I have sent you an email to get a few more details. This way I can gauge how we will be able to rectify this situation. Thanks!

The magenta cassette did not work The yellow has not yet been installed as the xerox c315 model indicates when each cartridge requires replacement. How do I go about returning the magenta cartridge for a warranty replacement? billmackaygp@gmail.com Mobile-204 292 5399

Reply by our customer service

Thank you for taking the time to share your experience. We're sorry to hear that it wasn't up to your expectations, please check your email/inbox for additional assistance so we can address this issue accordingly. We're grateful for your feedback, we will take the necessary steps and will use it to improve our business.

ruined our brand new printer!!

Reply by our customer service

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you may have experienced. Rest assured, we take this issue seriously, and we have already forwarded your concerns to our manufacturing team to find a resolution. Our team is actively working on addressing the issue, and we are committed to providing you with a satisfactory solution. In the meantime, we want to assure you that we are more than willing to offer you a replacement or a refund, depending on your preference. We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please feel free to reach out to our customer support team. We value your feedback and are dedicated to ensuring a positive experience for our customers. Thank you for your understanding.