Reply by our customer service

Thank you for your feedback! We're glad the tape itself worked well for you. We're sorry the dispenser's plastic cutting edge didn't perform as expected — this can happen when the blade isn't sharp enough for matte-finish tape. This roll is designed to fit standard 1" core desktop dispensers, so pairing it with a sturdier dispenser (like our Offix Desktop Tape Dispenser) may give you a cleaner tear without needing scissors. Thanks again for choosing 123ink — happy to help if you'd like a replacement or dispenser recommendation!