My phone case has a metal square on the back that I expected would work with this holder... WRONG. The magnet is only the outer ring of the holder, which is exactly sized with the included metal ring in the box. The problem is that my case isn't plain flat, so there is no way I can stick the ring on the back of my case. And if I put the ring inside my case, it isn't strong enough to hold at all. Long story short, if you don't use a phone case (which with the price of phones is insane) or if you use a plain flat one, you can probably stick the metal ring directly on the case/phone and have this work. But if you are trying to make it work with an existing phone case you like that isn't the plainest out there, then you're out of luck. If the middle of the holder had at least been magnetic too, I believe it would have been usable by many other people including myself. As it is, this was just a waste of money.

Reply by our customer service

Hi there, Thank you so much for sharing your experience. We are sincerely sorry for the inconvenience. I will email you shortly to address this issue and find a solution. Your satisfaction is important to us, and we appreciate your honesty.

The phone holder and adhesive pad are not strong enough to support my iphone. The phone holder felt off together with my iphone and pulled the leather out from my dashboard.