Initially we thought this product was great, it looked attractive and fit our small space perfectly. Unfortunately, it did not last. After five months of very light use (sat in for short periods about a dozen times) a family member sat in the chair and the back snapped off the chair, leading to injury. It cannot be repaired as the break did not occur at an attachment point, rather the material snapped.

Reply by our customer service

We're sorry for the late reply. Thank you for sharing your experience with this office chair — we're glad its attractive look and compact fit suited your small space at first. We're truly sorry the backrest snapped after such light use, and especially sorry to hear a family member was hurt; we've shared this with our product team and supplier so it can be investigated. We've already made this right for you — please check your email for the details. There's nothing else you need to do. — 123ink.ca Customer Care. This reply was drafted with AI assistance and reviewed by our team.

Poor quality and unsafe for children. The back support on the chairs repeatedly breaks. My child loves the chair, but unfortunately, every time we purchase one, the back support breaks. The chair does not seem durable enough to support the weight, making it a potential safety hazard for kids. Overall, I’m extremely disappointed with the quality and would not recommend this product.

Reply by our customer service

We're sorry for the late reply. Thank you for taking the time to share this — we're glad your child loves the chair, and we're truly sorry the back support keeps breaking, especially given your concern for their safety. We've shared your feedback with our product team and supplier so we can look into the durability of this chair. If you'd like more help, our Customer Support team is here for you: Live Chat or 1-866-979-7463, Monday to Friday, 9 AM–5 PM ET. — Shopper+ Customer Care. This reply was drafted with AI assistance and reviewed by our team.

La chaise s’est cassée après seulement un mois d’utilisation. Elle est très fragile et de mauvaise qualité, même pour un enfant de 10 ans et pour une utilisation occasionnelle. Mon enfant s’est d’ailleurs blessé lorsque la chaise a cassé. Il était simplement assis en train de faire un puzzle, donc il n’y avait aucun mouvement brusque ni mauvaise utilisation pouvant expliquer le bris. J’ai également contacté le service à la clientèle pour signaler le problème, mais je n’ai reçu aucune réponse à ce jour. Très déçu de la qualité du produit et du service après-vente.

Reply by our customer service

Nous sommes désolés de vous répondre si tard. Merci d’avoir pris le temps de partager votre expérience avec ce tabouret de bureau, et nous sommes sincèrement désolés que la chaise se soit brisée si rapidement, que votre enfant ait été blessé et que vous n’ayez pas obtenu de réponse de notre service à la clientèle. Nous espérons que votre enfant va bien, et nous avons transmis vos commentaires à notre équipe produit et à notre fournisseur. Si vous avez besoin d'aide, notre Service à la clientèle est là pour vous : clavardage en direct ou 1-866-979-7463, du lundi au vendredi de 9 h à 17 h (HE). — Le service à la clientèle de 123ink.ca. Cette réponse a été rédigée avec l'aide de l'IA et vérifiée par notre équipe.

I would like to return it please

Reply by our customer service

Hi there, Thanks for sharing your feedback. I see you spoke with an agent in regard to this, if there is anything else that we can help you with, please let us know.