Not as confortable as expected. But good quality and price.

Reply by our customer service

Hi Valerie, thank you for your feedback! We're glad you're happy with the quality and value. Comfort can take a few days to adjust to, especially with the Smart Lumbar Tracking — we recommend fine-tuning the lumbar height and seat depth to match your body. Feel free to reach out to us at support@123ink.ca and we're happy to help you find the best setup!

Got this as a gift - I don't really write reviews, but for $300 this feels really 'plasticy', with nylon legs, and nylon back. You have to lean very backwards to actually use the headrest. The spine backrest cannot be adjusted, so it is not that useful. The recline can only go back at 3-4 certain angles where you can't lock the angle - this is the most annoying. The chair gas lift cylinder is very slim and looks very slim & exposed. The armrest is not bad, but you can't really adjust them left/right. Overall, not many adjustments or settings you can customise it suit the user. Maybe buy another chair for this price.

Reply by our customer service

Hi Sunny, thank you for your honest feedback! We're sorry the chair didn't fully meet your expectations. The MC-1137E features Smart Lumbar Tracking technology that dynamically adapts to your posture in real time — it works best when the backrest height is adjusted to align with your lower back. The headrest is designed to support your neck during reclined positions. The 4-angle reclining system is intentionally designed for ergonomic posture support. The 4D armrests are adjustable in height, width, depth, and angle for a personalized fit. We hope you'll give the adjustments another try — feel free to reach out if you need guidance!