Reply by our customer service

Thank you for your kind words about Moustache, and we're genuinely sorry this set of chairs didn't live up to your previous experience. The uneven legs are unexpected and not up to our standards — this may have occurred during shipping, and we'd encourage you to contact our support team as it could be covered under our one-year warranty. We also hear you on the cushion firmness; while our MOFC-H-6107 uses high-density foam intended for durability, we understand this may feel firmer than expected. We value your loyalty and hope we can make this right for you.