This arm is of lower quality that the last arm I bought from ShopperPlus, especially the head that attaches to the monitor. When I try to tilt it up and down, no matter how much I adjust the tension on the arm, it feels like I'm going to either snap it off the back of the monitor or I'm going to break the mount off of the arm. I would not buy this again.

Reply by our customer service

Thank you for taking the time to share your experience with this monitor arm. We're truly sorry the tilt head felt so stiff and fragile, and that adjusting the tension didn't make tilting your monitor feel safe or smooth. We've shared your feedback with our product team so we can do better. If you'd like more help, our Customer Support team is here for you: Live Chat or 1-866-979-7463, Monday to Friday, 9 AM–5 PM ET. We've also sent you an email — please check your inbox. We look forward to having you back. — 123ink.ca Customer Care. This reply was drafted with AI assistance and reviewed by our team.

Very difficult to get the 2 partsof the arm together.

Quoi que la description sur la boite propose un meilleur produit que les spécifications sur le site, je trouve la qualité du bras décevante. Si le bus est de positionner l’écran de façon permanente, c'est ok, mais si l’on veut bouger l’écran haut et bas, gauche/droite la conception n’est pas suffisamment robuste et sa plus grande faiblesse est ses articulations derrière qui devraient maintenir l’écran parallèle lorsque pivoté gauche/droite…

Reply by our customer service

Bonjour, nous sommes sincèrement désolés d'apprendre que vous n'aimez pas le produit. Si vous avez des questions, n'hésitez pas à nous contacter par courriel (support@shopperplus.com), par chat ou appelez-nous : 1-866-979-7463

This desk mount was a good deal for the price I paid and i do like how it can hide the cables. However, given it's a gas spring mount, the monitor will wobble and shakes easily when there is slight movement made which can get very annoying. This was not listed as part of the product description so customers purchasing this should not expect this to happen. I reached out to customer service about the shaking issue and the only explanation i received was that it's normal for single arm gas mount, and i found this response unacceptable. When I asked if this will happen if it's a dual arm mount, they were not able to give me a proper response or explanation. The fact is this is a design flaw in the product, if you use a desk mount, you would expect it to be sturdy and not shake at any time regardless if it's a single or dual mount.

Reply by our customer service

Hi jerry_, Thanks for sharing your feedback. If you need any assistance in regard to this Ergonomics Adjustable Gas Spring Desk Mount you recently purchased, please do not hesitate to contact us. You may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

I bought this without realizing there are specific sit-stand monitor desk mounts. For sitting at a desk, I found the max height to be too low and not comfortable; I am not tall and I was still looking down at the screen, my eye level was never looking straight at the monitor. I have tried tilting the screen up to alleviate the neck strain but now the screen keeps "flopping" down! I am returning this, and I have to say the customer service has been great. I wish they had more price point options for monitor mounts for sit-stand desks.

Reply by our customer service

Hi there, It was a pleasure serving you, we're glad the problem has been solved. We hope you'll come and see us again soon!

Takes one month to receive the product.

Reply by our customer service

Hi there, I really appreciate you taking the time to share your feedback and being so open with us. We hope you'll come and see us again soon! Have a nice day and stay safe!