The item arrived in what appeared to be a previously opened box. I arranged for an installer to mount it to the wall. He discovered a part was missing. I called customer service, which was closed. I then reached an agent through a chat, who arranged to send the missing part. I asked for expedited delivery but was told they only shipped by standard delivery. Disappointing.

The gas springs came seized in the arm and it does not conpress. yes I have adjusted the tension all the way to the least resistance, no compression, also tried the other way and no budge. I’d like a refund and new parts. 0/10

20 days to ship

Reply by our customer service

Hi there, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email at support@shopperplus.com. Thank you!

A lot of effort to assemble and drill holes into the wall for nothing. It will not stay down. Gas rods have way too much tension. Even after adjusting it all the way to the lightest setting.

Reply by our customer service

Hi there, Thank you for your feedback. Please check your inbox for additional assistance. We hope you'll come and see us again soon! Have a nice day and stay safe!

It sucks you need to have at least 6 feet above your mantel for this to fit. The tv sits above the mount where it attaches to the wall and is always visible just plain useless to me.

Reply by our customer service

Hi there, I really appreciate you taking the time to share your feedback and being so open with us. We hope you'll come and see us again soon! Have a nice day and stay safe!