Did not fit the rack I bought. I bought two. :(

I wish I had read the other reviews here before buying. Just like most others are saying, this product is NOT "universal". Do not buy unless you know exactly where to use it (I presume for some wire mesh or 1U racks or if you have a spare set of rack ears laying around, per the limited positive comments here?)... I bought two unfortunately, and they don't fit in the Open Frame Server Rack I also bought from this site

Reply by our customer service

Hello Tom, Thank you for your review. Please reach out if you'd like to discuss this further or if you need assistance with a return, please contact 1-866-979-7463. We're here to address any concerns you may have.

I also bought Wall Mount Network Server Cabinet Rack 15U PrimeCables® from the website and 3 of these Universal Rack Tray 19*11.8 inch（483*300mm）PrimeCables® but upon receiving the product, I'm not unable to mount these 3 rack trays on the server rack. Any help is appreciated.

Reply by our customer service

Hi there, Thanks for sharing your feedback. We are sorry to hear that the rack tray can not be mounted tot he server rack. I see you spoke with an agent in regard to this, if there is anything else that we can help you with, please let us know.

Not for every server rack. Wouldn’t fit on the one bought at Shoppers Needs a middle lane for side attach

These racks are sturdy and well-built, but I have no idea how these are supposed to fit in a standard rack. As many have indicated, these shelves cannot be front mounted. But since they are actually 19.25" wide (489mm, NOT 483mm), they wont fit between side rails that are 19" apart either. The shelves are simply too wide. If someone has a suggestion as to how to make these fit in a standard 4-post rack, I'd love to hear it.

Reply by our customer service

Hello, we are sincerely sorry to hear that you were not satisfied with the product. If you have any questions, please contact us by email (support@shopperplus.com), chat or call us: 1-866-979-7463