It works great but then the USB-C port breaks after a year, just after the warranty is up. This has happened to me TWICE, with two different products over time as I had to buy a new one after the old one broke and was out of warranty. Every other port still works fine but considering the USB-C port was the big draw compared to the other version with only USB-A ports, this product fundamentally fails in its one distingishing feature.

Works okay.. the instructions were impossible to understand

Reply by our customer service

Thank you for taking the time to share your experience, we're grateful for your feedback, we will take the necessary steps and will use it to improve our products and business. Again, thank you for providing us with your thoughts and comments in regards to this.

The biggest issue is that Protector Wall Outlet can shift away from the wall. This disconnects the connection and turns off all electrical appliances connected to it.

Reply by our customer service

Hi there, Thanks for sharing your feedback. I'm sorry that we didn't meet your expectations. If you have any other questions, you may reach out to us by submitting an online inquiry support@shopperplus.com , initiating a chat or by phone at 1-866-979-7463. We'll make sure to take note of this. Thank you.

The device works fine and I liked that the light was adjustable, but caused me insane annoyance when the provided screw to put it into the wall broke off in the outlet. It broke off with very little force, for the few cents it would cost to have better quality hardware they could have gone for something that might actually work. The product isn't as tight in the socket without the screw, but has stayed put so far.

Reply by our customer service

Hi, thank you for leaving a review on our wall outlet. We apologize that the item broke so easily. I have sent you an email and I am waiting for your response

works. but the spacing between the plug is so tight, it's not practical to fully utilize all of them. Can probably use 4 out of the 6 outlet.

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "6-Port Surge Protector Wall Outlet with Shelf 2 USB +1 USB-C & Intelligent Light System-PrimeCables® Cab-LA-5SA-G2." We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about our products, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca as soon as possible for us to assist you further. Thank you!

The product seems sturdy and quality not bad for the price. I could see some glitch at the begging of operation, but it has gone away and now seems to work ok. However, the reason I am giving two-star, not because of the product, but for a terrible return policy. If for any reason you don't like the product, you HAVE TO prove something is absolutely wrong with it, and to do so, you HAVE TO prove it with either picture or video. Other than that, you need to accept to pay shipping and restock fee. That could be very costly if you are out of the province.

Reply by our customer service

Hi there, We appreciate you taking the time to let us know your feedback. We're so sorry that we didn't meet your expectations at this time. Please let us know how we can assist you further. Stay safe.