I like the shelf, but after having tried installing it over my receptacle, with and without a face plate, I find it a bit wobbly compared to similar products. It doesn't really sit tight against the wall, no matter how tight the screw. Perhaps a foam or rubber gasket might help?

Reply by our customer service

We're sorry for the late reply. Thank you for sharing your experience with this surge protector, and we're glad the shelf has been handy for you. We're sorry it feels wobbly and doesn't sit snugly against the wall, and we've shared your helpful gasket suggestion with our product team so we can do better. If you'd like more help, our Customer Support team is here for you: Live Chat or 1-866-979-7463, Monday to Friday, 9 AM–5 PM ET. We've also sent you an email — please check your inbox. We look forward to having you back. — PrimeCables.ca Customer Care. This reply was drafted with AI assistance and reviewed by our team.

It is what it is.

Reply by our customer service

Hello, Thank you for your feedback. If you need any assistance, please don't hesitate to contact us at 1-866-979-7463, Monday to Friday, 9 a.m. to 5 p.m. Eastern Time.

I bought this product in Sep 2022. After 1.5 years, the USB-C slot suddenly stopped working. Everything else is fine. Nothing has changed, this product has been in the same place the whole time. I bought it primarily for the USB-C slot along with the USB-A slots for simple and easy charging. This effectively makes the device useless for my purposes and I have to buy a whole new product to replace the USB-C charging port feature now. I also forgot there is a light on this device. It's so dim, I never even noticed it.

Reply by our customer service

Hi there, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. If you have any other questions or concerns about the said item, you may call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!

Decent product for what it is, but the integrated light is LUDICROUSLY DIM!!!! Thankfully I have plenty of really bright LED sticks, 1 of which is now plugged in through an old Blackberry USB adapter into the upper-right port of this product. In this config. 2 of the outlets are taken up, but allows the LED to face across the washroom counter rather than down on the sink. There are still plenty of AC outlets remaining for washroom use, not to mention the 2+1 USB ports which may never even be utilized. As mentioned: the product's light turned out to be disappointingly DIM!!!! I simply have difficulty expressing how bad it is. Years ago I equipped myself and immediate family with a keychain light that emits between 1-lum. to 45-lum. Its lowest setting of 1-lum. allows for close-up reading, or finding keyholes, etc. Even that is way, WAAYYY brighter, than this product's integrated light when maxed out in pitch-black darkness. Sadly the shelf may also see little to no usage, because a medicine cabinet is merely an inch or two above it, and the door would knock over anything seated upon said shelf. May simply have to remove it altogether. I suggest keeping in mind any spacial clearance before attaching the shelf and installing the device. Then again it only takes a minute or two to unscrew, unplug, and put everything back. One of the biggest BLUNDERS of design is using ONE outlet instead of 2, when most wall outlets are duplexes!!!! Now all 6 AC outlets and all 3 USB ports are expected to draw from just ONE socket. But then I suppose it makes little to no difference especially when using high-drain devices such as hair dryers, most/many of which are 1875W on high - already at the extent of many outlets' 15A limitation. My purchase was further marred by a price drop of an extra 18.8% not long after I bought it, and has remained at that price ever since. 😡 Talk about insult to injury.

It works well but it doesn't fit my socket very well. It sits kind of loose and moves around. The unit it replaces fit much better than this model.

The rating mostly is for the service. I had problem after the desk frame been assembled without the desk top as I want to test if it’s working properly. It turned out the frame didn’t go up and down as described. I called the service and was asked to shoot the problem video and sent it by email. I did right after the call. However, I didn’t get any reply or update for three business days. I tried to contact via the live chat couple times but nothing they could help. Only thing I can do is waiting without a time frame. I end up to install the desk top no matter it work or not because the poor customer service makes me believe it would be hard to return it. Luckily, after that the desk top on, it works ok. Finally I got reply email about the issue on day 10.