don't think the quality is really good

Reply by our customer service

Thank you for your feedback! We're sorry to hear the mat didn't fully meet your expectations. Our Moustache® Translucent Chair Mat is made from durable, Phthalate-free PVC designed to protect hardwood floors and provide smooth chair movement under standard conditions. If the mat arrived rolled, it may need a few hours at room temperature (at least 19°C) to fully flatten — placing weights at the corners helps. We stand behind our product with a one-year warranty and would love to make this right for you. Please reach out to our customer service team and we'll be happy to assist!

not very grippy on hardwood floors

It's the right thickness and quality for my use, but after two weeks in warm July weather it still hasn't flattened out. The product comes rolled in a box, so initially it's retaining its rolled shaped when lai out. I'm slowly taking a hair dryer to segments to get the curls out. I'm sure this will flatten over time, but it looks like it will take months.

Reply by our customer service

Hi David, Thank you for your feedback on the Translucent Chair Mat. We're glad to hear that you find the quality and thickness suitable for your needs. We apologize for the inconvenience caused by the mat's rolled shape. While it's common for mats to retain their shape initially, they typically flatten out over time. We're sorry to hear that it's taking longer than expected in your case. Using a hairdryer is a helpful tip, and we appreciate you sharing it. If you have any other questions, you may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

a bit too thin for my liking and also require quite a bit of work to roll it out and might never become totally flat

Le tapis protecteur n’a jamais réussi à devenir complètement plat. Il fait des « vagues » et c’est un peu dangereux. Il m’arrive de trébucher car le bord du tapis n’est pas plat. Ça fait quelques semaines que j’ai le tapis et je songe à utiliser un séchoir à cheveux pour le rendre malléable et tenter de le rendre complètement plat.

The mat is a good size for the price but after a few weeks, it’s still not flat.

Reply by our customer service

Dear Nathan, Thank you for your review and for choosing our Translucent Chair Mat for your office needs. We understand that it can be frustrating when a new product doesn’t immediately meet your expectations. PVC mats can sometimes take a bit longer to settle and flatten out, especially if they have been rolled or folded for shipping. If you have any other questions, you may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.